Website & Connected App Suite
Urban Clean
A website and connected app suite for Urban Clean, supporting residents, field teams, and property managers throughout valet trash service.
Industry
Property Services
Services
Website design and development; mobile and web application design and development; operational reporting; user training documentation
The story
Urban Clean provides doorstep valet trash service for multifamily communities in Greater Indianapolis. A simple experience for residents depends on coordination behind the scenes: service schedules, assigned workers, property information, and clear communication when something changes. HICO’s work spans the public website and the tools used to deliver the service: an admin and property manager web app, a Workforce mobile app, and a Tenant mobile app. Three role-specific training guides support the people using the system.
From challenge to outcome
01 — Challenge
Each audience needs a different view of the same service. Prospective property partners need to understand the offering and request a quote. Residents need to know when collection is scheduled and how to get help. Field teams need their assignments and a way to document each visit. Administrators and property managers need visibility into the properties they oversee. The challenge was to connect those needs while keeping each experience focused on the work its users actually do.
02 — Approach
We organized the experience around those roles. The website provides clear paths for property managers and residents. The applications carry that distinction into daily operations, with a resident-facing service experience, a mobile workspace for field teams, and a management interface with access defined by role and property. Training documentation follows the same structure, giving each audience practical instructions for its own tasks and responsibilities.
03 — Solution
The website explains Urban Clean’s service, answers common questions, provides resident resources, and gives property managers a path to request a quote. The Tenant app keeps schedules, service updates, notification preferences, and support close at hand. The Workforce app helps authorized team members review shifts, check in and out at properties, capture service photos, and document observations or violations. The admin web app brings property setup, workforce assignments, service records, and resident support into a shared operational workspace. Property managers receive access to their assigned properties. Monthly PDF reports make service records and supporting photos available for review and download. Admin and Property Manager, Workforce, and Tenant training guides explain how to use these tools in the context of daily service.
04 — Impact
What changed
Urban Clean’s digital presence now extends from explaining the service to supporting its delivery. The website and three applications give each audience a dedicated place to take action, with documented workflows for onboarding, field service, resident support, and property reporting.