SERVICE

Business Technology Support

Practical help with domains, business email, Microsoft 365, Google Workspace, and team accounts. Get a one-time fix or ongoing monthly support.

Request technology help

BUILT AS ONE SYSTEM

Domain & DNS Assistance

Business Email Support

Microsoft 365 Support

Google Workspace Support

WHY IT MATTERS

Less time troubleshooting. More time running your business.

Email not sending? Connecting a domain to a new website? Setting up a workspace or changing an employee’s access? Everyday technology issues can interrupt the work that matters. You don’t need to know the technical terms. Tell HICO what you’re trying to accomplish, and we’ll help you figure out the next step.

WHAT WE BUILD

Support for the tools your business relies on.

Domain & DNS Assistance

Keep your domain connected to the right services. We help with domain settings, website and email connections, DNS updates, and transfer or renewal questions—even when different providers manage each part.

Business Email Support

Get help with branded email addresses, aliases, shared inboxes, device setup, and sending or receiving issues. We can also assist with email authentication settings that help providers recognize legitimate messages from your business.

Microsoft 365 Support

We assist with user accounts, license assignments, Outlook setup, and everyday questions about Teams, OneDrive, and SharePoint. Get practical help with a new workspace or an existing setup.

Google Workspace Support

Get help with account setup, Gmail configuration, user management, and everyday use of Drive, shared drives, Calendar, and Meet. We help organize access so the right people can find what they need.

Team Accounts & Access

Make employee transitions easier. We help create accounts, adjust permissions, remove access, set up multifactor authentication and recovery settings, and transfer business files or email access.

HOW THE PARTS CONNECT

Your business stays in control.

Your domain and technology accounts are business assets. We keep ownership with your business, use appropriate access permissions, and explain changes in practical terms. Whether your tools live with one provider or several, we help you understand how they fit together.

Domain

Email

Workspace

Accounts

Access

Support

OUR APPROACH

Clear help, from the first conversation.

Tell us what you need

Describe the issue, planned change, or support your team needs. We’ll identify the accounts and services involved.

Agree on the work

We’ll explain the next steps and confirm scope, pricing, and any access needed before work begins.

Resolve & check

We’ll carry out the agreed work and check the results. If another provider needs to act, we’ll help coordinate the technical details.

Handoff & support

Get clear explanations and next steps. With monthly support, you’ll have an established way to request help as new needs come up.

DESIGNED TO KEEP WORKING

Choose the support that fits your business.

One-time help is for a specific issue, setup, or change, without a monthly commitment. Monthly support gives your team a familiar point of contact for routine troubleshooting, account updates, and guidance as your needs evolve.

One-time help — focused scope and pricing agreed before work begins

Monthly support — covered systems, included help, and response expectations defined together

Larger projects — email and file migrations scoped separately

Available to your business — whether or not HICO built your website

WHAT YOU LEAVE WITH

Practical help, scoped around what you need.

Domain and DNS configuration

Business email setup and troubleshooting

Microsoft 365 or Google Workspace setup

User accounts and license updates

Shared inboxes, files, and permissions

Employee onboarding and offboarding

Multifactor authentication and recovery settings

Clear explanations and next steps

Common questions

Do I need a HICO website to use this service?

No. Business Technology Support is available whether or not HICO built or manages your website.

Can you help with an existing Microsoft 365 or Google Workspace setup?

Yes. We can review your current setup and help with account management, configuration changes, and troubleshooting. The work we can complete depends on your subscriptions and available administrator access.

Can I request help without signing up for monthly support?

Yes. One-time support is available for individual issues and projects. We’ll confirm the scope and pricing before starting.

What does monthly support include?

Your plan will define the systems covered, included support, and response expectations. We’ll build the scope around your team’s size, setup, and recurring needs.

Can you help us switch email providers?

We can review your current setup and discuss the work involved. Email and file migrations are scoped separately so the plan accounts for your data, users, and timing.

What if our issue requires help from another provider?

Some issues require action from your domain registrar, Microsoft, Google, or another service provider. We can help identify the issue and coordinate the technical details needed for the next step.

START WITH THE RIGHT CONVERSATION

Get the technology help your business needs.

Resolve a current issue or discuss monthly support for your team. Tell us what’s happening and which tools you use, and we’ll agree on the next step.

Request technology help